Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at info@soul-scape.com.

If your return is accepted, we'll provide instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs

Please note that return shipping costs are the responsibility of the customer and will not be covered by us. We are not responsible for returns that are lost in transit.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is damaged, defective, or if you receive the wrong item. We'll evaluate the issue and do our best to make it right.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get the item you want is to return your original item and, once your return has been accepted, place a new order.

Please note that we do not offer exchanges for sale items unless the item arrives damaged, defective, or you receive the wrong item.

If this happens, please contact us at info@soul-scape.com, and we'll be happy to make it right.

European Union 14-Day Cooling-Off Period

If your order is being shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification.

To be eligible, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

Once we've received and inspected your return, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at info@soul-scape.com.